What the agent handles
- Books paid consultations
- Collects basic background details
- Explains services and fees
- Takes document request messages
- Handles callers across time zones
Handles enquiries about study permits, work permits and permanent residence, gathers basic background details, and books consultations with licensed consultants.
CallerMy work permit expires in two months and I don't know if I should renew or apply for PR.
CallerI'm calling from overseas, can I book a consultation for my daughter who wants to study in Canada?
CallerI got a letter asking for more documents, what does it mean?
Warm transfer: When a client calls about a deadline on a file that's already open, the agent warm-transfers to their case manager.
Consultations