What the agent handles
- Books client meetings
- Sends document checklists
- Follows up on missing slips
- Takes payroll and bookkeeping enquiries
- Routes calls by client file
Answers client calls through the busiest weeks of the year, books meetings with the right accountant, and chases missing documents with polite follow-ups.
CallerI've got a shoebox of receipts and a small business. Can you help me get caught up?
CallerWhen's the deadline for my corporate return? I think I might be late.
CallerDid you get the T-slips I dropped off? I wasn't sure who to give them to.
Warm transfer: If a client has received a notice from the tax agency with a response deadline, the agent warm-transfers to the accountant on their file.
Client meetings and document drop-offs