What the agent handles
- Answers program and intake questions
- Books advisor calls and tours
- Explains admission requirements
- Routes student account questions
- Emails program information
Answers program, intake date and admission requirement questions, books campus tours and advisor calls, and routes current students to the right office.
CallerWhen does the next practical nursing intake start, and is there a waitlist?
CallerI'm an international student. Do you help with study permits?
CallerI need to drop a course but I don't know if I'll get my money back.
Warm transfer: When a prospective student is ready to apply and has questions about funding, the agent warm-transfers to an admissions advisor.
Campus tours and advisor appointments