What the agent handles
- Takes waitlist applications
- Books centre tours
- Logs morning absence calls
- Answers fee and subsidy questions
- Relays messages to classrooms
Answers parents' questions on spaces, ages and fees, takes waitlist applications, books tours, and logs the morning absence calls.
CallerDo you have any infant spots opening up next year? I'm due in March.
CallerHi, Noah won't be in today, he's got a fever.
CallerAre you part of the reduced-fee program, or how do the fees work here?
Warm transfer: When a parent calls with a custody or pickup authorization concern, the agent warm-transfers to the centre director.
Centre tours