What the agent handles
- Opens tickets with full details
- Prioritizes outages and security scares
- Books onboarding and setup visits
- Routes password reset requests
- Emails ticket updates
Legal, finance and professional
AI voice agent for IT support
Logs support tickets for managed IT clients with the details a technician needs, and gets outages and security scares to an engineer without delay.
CallerNobody in the office can get on the internet and we've got clients coming in at ten.
CallerI clicked a link in an email and now my computer's acting weird.
CallerCan someone set up a laptop for our new hire on Monday?
Where calls go
Help deskField techniciansNetwork engineeringAccount managers
Warm transfer: If a caller thinks they've clicked a phishing link or sees a ransom message on screen, the agent warm-transfers to the on-call engineer immediately.
What it books
On-site visits and setup appointments