What the agent handles
- Books trial classes
- Explains kids and adult programs
- Answers belt testing questions
- Shares class schedules
- Takes membership enquiries
Books trial classes for kids and adults, explains programs and belt testing, and answers schedule questions while instructors are on the mat.
CallerMy son's having a hard time at school and I think karate might help his confidence.
CallerDo you have adult beginner jiu-jitsu classes in the evening?
CallerWhen is the next belt test and do we need to sign up?
Warm transfer: When a parent calls about a child with extra needs and wants to know if the program is a fit, the agent warm-transfers to the head instructor.
Trial classes