What the agent handles
- Logs sick calls and absences
- Takes client shift requests
- Books recruiter interviews
- Updates worker availability
- Answers pay and timesheet questions
Takes worker sick calls and availability updates, logs client requests for shift coverage, and books candidates in with recruiters.
CallerI'm sick and can't make my shift at the warehouse today. Who do I tell?
CallerWe need four general labourers tomorrow morning, can you fill that?
CallerI applied online last week, is anyone going to call me back?
Warm transfer: When a client calls needing a same-day replacement after a worker didn't show, the agent warm-transfers to the account manager to find coverage.
Candidate interviews