What the agent handles
- Books sweeps and inspections
- Explains inspection report options
- Schedules liner and cap repairs
- Sends prep instructions before visits
- Takes waitlist requests in fall
Books sweeps and inspections before wood-burning season, and explains what the visit involves so homeowners can have the fireplace or stove ready.
CallerWe just bought a place with a wood stove and the insurance company wants an inspection.
CallerThere was a lot of smoke coming back into the room last night, is our chimney blocked?
CallerDo you do the sweep from the roof or inside? We've got a pretty steep roof.
Warm transfer: If a caller heard a roaring sound in the flue and suspects a chimney fire, the agent tells them to stop using it and warm-transfers to the lead technician.
Sweeps, inspections and repairs