What the agent handles
- Books emergency plumbing calls
- Explains finding the main shut-off
- Schedules drain and fixture work
- Quotes water heater replacements
- Texts plumber arrival times
Separates burst-pipe emergencies from slow drains and quote requests, books the right plumber, and tells callers where to shut off the water while they wait.
CallerWater is pouring through my basement ceiling. What do I do?
CallerMy kitchen sink drains really slowly, it's not urgent but it's getting annoying.
CallerThe hot water tank is making a weird popping noise, is it going to explode?
Warm transfer: When water is actively flooding a room and the caller can't find the shut-off, the agent warm-transfers to the on-call plumber to talk them through it live.
Service calls and estimates