What the agent handles
- Books cleanups and weekly service
- Schedules design consultations
- Explains rain-day rescheduling
- Adds new clients to routes
- Takes irrigation start-up requests
Books spring cleanups, weekly mowing and design consultations, and handles the what-do-you-charge questions that pile up every April.
CallerAre you taking new lawn clients this year or are you full?
CallerWe want the whole backyard redone, patio, plants, everything. Who do I talk to?
CallerYour guys skipped my lawn this week, was that because of the rain?
Warm transfer: If a caller wants a full backyard build with a patio and retaining wall, the agent warm-transfers to the designer to talk scope and budget.
Consultations, cleanups and seasonal service