What the agent handles
- Books inspections and treatments
- Asks questions to identify pests
- Emails prep instructions
- Schedules follow-up visits
- Takes commercial contract enquiries
Works out what the pest likely is from the caller's description, books inspections and treatments, and sends prep steps ahead of the technician's visit.
CallerThere are mice in my kitchen and I'm not sleeping until they're gone.
CallerI think those are carpenter ants on the deck? They're big and black.
CallerWe just found bed bugs. What do we do with all our clothes?
Warm transfer: When a restaurant or food plant calls about pests ahead of a health inspection, the agent warm-transfers to the commercial service manager.
Inspections, treatments and follow-up visits