What the agent handles
- Books broken spring repairs
- Troubleshoots opener sensor issues
- Warns callers not to force doors
- Quotes new doors and openers
- Schedules annual tune-ups
Books repairs for stuck doors and snapped springs, quotes new doors and openers, and treats a car trapped in the garage as the urgent call it is.
CallerMy garage door spring just snapped with a bang and the car's stuck inside.
CallerThe opener beeps and the door goes up a foot then back down.
CallerWe're thinking about an insulated door, what are the options?
Warm transfer: If a caller needs to get their car out for a medical appointment and the door won't budge, the agent warm-transfers to dispatch to find the nearest tech.
Repairs, tune-ups and install consultations