What the agent handles
- Books openings and closings
- Schedules hot tub service calls
- Answers water chemistry questions
- Takes liner and heater repairs
- Sends seasonal booking reminders
Books pool openings and closings, hot tub service and water testing, and answers chemical questions from the store's own product knowledge.
CallerWhen can you open our pool? The kids are driving me crazy.
CallerThe water in our hot tub turned cloudy overnight, what did I do wrong?
CallerOur pool heater won't fire up and we're having a party Saturday.
Warm transfer: When a customer is shopping for a new hot tub and wants to talk models and delivery, the agent warm-transfers to the showroom sales lead.
Openings, closings and service calls