What the agent handles
- Logs and triages maintenance requests
- Dispatches after-hours emergencies
- Books viewings for vacant units
- Answers rent and lease questions
- Sends notices and reminders to tenants
Takes maintenance requests from tenants around the clock, sorts emergencies from routine fixes, and answers rental enquiries with each building's own details.
CallerThere's water coming through my ceiling from the unit upstairs!
CallerHi, I'm calling about the two-bedroom you listed, is it still available?
CallerMy rent came out twice this month, who handles that?
Warm transfer: If a tenant reports a flood, fire damage, no heat in winter or a break-in, the agent warm-transfers to the on-call property manager.
Unit viewings and maintenance visits