What the agent handles
- Recommends unit sizes
- Takes unit reservations
- Explains access hours and gate codes
- Answers payment and late notices
- Answers moving supply questions
Recommends unit sizes, holds reservations, and answers access hours, payment and moving supply questions without anyone leaving the front office.
CallerWhat size unit do I need for a one-bedroom apartment?
CallerMy code isn't working at the gate and I've got a truck full of stuff.
CallerDo you have climate-controlled units? It's for some old furniture and photos.
Warm transfer: If a customer is stuck at the gate after hours with a loaded truck, the agent warm-transfers to the on-call site manager.
Unit reservations and move-in times