What the agent handles
- Signs up seasonal contracts
- Logs missed and late clears
- Gives storm-day route updates
- Takes salting and walkway add-ons
- Books commercial lot quotes
Signs up seasonal plowing contracts in the fall, then fields storm-day calls about missed driveways, plow ridges and when the truck is coming.
CallerIt's seven in the morning and my driveway still hasn't been done. I have to get to work!
CallerWhat do you charge for the season for a double driveway?
CallerThe plow left a huge ridge at the end of my laneway, is someone coming back for that?
Warm transfer: When a property manager calls because a commercial lot is iced over and unsafe, the agent warm-transfers to the route supervisor to get a salter out.
Seasonal contracts and site quotes