What the agent handles
- Books adoption meet-and-greets
- Logs lost and found pets
- Explains the surrender process
- Answers adoption fees and steps
- Takes volunteer and foster enquiries
Answers adoption, surrender and lost pet calls, books meet-and-greets with adoptable animals, and gets stray and injured animal reports to staff.
CallerI found a dog wandering by the highway with no tag. What do I do with him?
CallerIs the grey cat from your website still available? Can we come meet her?
CallerWe have to move and can't take our dog. Do you take surrenders?
Warm transfer: When a caller reports an injured or aggressive animal, the agent warm-transfers to animal care staff or the on-call officer.
Adoption meet-and-greets