What the agent handles
- Answers tax and water billing questions
- Shares collection schedules
- Logs road and service requests
- Explains permit steps
- Books inspections and facility rentals
Public and community
AI voice agent for Municipal offices
Answers resident questions on taxes, garbage days, permits and bylaws from the municipality's own information, and routes calls to the right department.
CallerWhen is garbage day on my street now that the schedule changed?
CallerThere's a huge pothole on the main road that's going to wreck someone's car.
CallerDo I need a permit to build a deck, or is mine too small to count?
Where calls go
Clerk's officePublic worksBuilding and permitsTax and financeBylaw enforcement
Warm transfer: When a resident reports a water main break, a tree down across a road or another public hazard, the agent warm-transfers to the public works on-call supervisor.
What it books
Building inspections and facility bookings