What the agent handles
- Takes outage reports
- Handles move-in and move-out requests
- Answers billing questions
- Routes payment arrangement requests
- Shares planned outage notices
Public and community
AI voice agent for Utilities and co-ops
Handles billing, move-in, move-out and outage calls for local utilities and rural co-ops, and gets safety hazards to the control room immediately.
CallerOur power's been out for two hours. Is it just us?
CallerI'm moving next month and need to transfer the account to my new place.
CallerThere's a line down across the road by the school.
Where calls go
Customer serviceBillingControl roomField operations
Warm transfer: When a caller reports a downed line or a gas smell, the agent tells them to stay well clear and warm-transfers to the control room.