What the agent handles
- Books cuts and beard trims
- Sets up recurring appointments
- Answers walk-in questions
- Shares hours and pricing
- Sends reminder texts
Books cuts and beard trims by barber, answers walk-in questions, and keeps regulars on their usual rotation.
CallerIs there a wait for walk-ins right now or should I book?
CallerCan you book my usual with Marco, every three weeks?
CallerDo you do kids' cuts? He's four and doesn't sit still.
Warm transfer: When someone calls to book the whole shop for a wedding party, the agent warm-transfers to the owner.
Haircuts and beard trims