What the agent handles
- Books treatments and packages
- Answers gift card questions
- Explains what to expect
- Books couples and group visits
- Sends arrival and prep details
Books facials, massages and spa packages, answers gift card questions, and explains what to expect so first-time guests arrive relaxed.
CallerI want to get a spa day for my sister's birthday. What packages do you have?
CallerDo I need to bring anything? It's my first time at a spa.
CallerCan I still use a gift card from last year? I found it in a drawer.
Warm transfer: When a caller wants to plan a private spa event for a large group, the agent warm-transfers to the spa manager.
Treatments, packages and group visits