What the agent handles
- Books tours and trial classes
- Shares class schedules
- Explains membership options
- Handles freeze and cancel requests
- Books personal training consults
Answers membership, class schedule and pricing questions, books tours and trial classes, and handles freezes and cancellations according to the club's policy.
CallerWhat time is spin on Tuesday nights, and do I need to book it?
CallerI want to cancel my membership. I'm moving to Calgary.
CallerIs there a trial pass? I haven't worked out in years and I'm a bit nervous.
Warm transfer: When a member disputes a charge or a cancellation fee, the agent warm-transfers to the membership manager.
Tours, trial classes and training sessions