What the agent handles
- Books by stylist and service
- Books colour consultations
- Handles late arrivals and reschedules
- Answers pricing questions
- Sends appointment reminders
Books cuts and colour by stylist and service length, handles reschedules, and answers pricing and consultation questions while stylists stay behind the chair.
CallerCan I get in with Jess for a cut and colour sometime next week?
CallerI've got box dye on my hair and want to go blonde. Is that even possible?
CallerI'm running fifteen minutes late, is that okay or do I lose my spot?
Warm transfer: When a client calls unhappy with a colour result, the agent warm-transfers to the salon manager to arrange a fix.
Cuts, colour and consultations