What the agent handles
- Books consultations and treatments
- Sends prep and aftercare instructions
- Schedules treatment series
- Answers pricing and package questions
- Routes medical concerns to nurses
Books consultations for injectables, laser and skin treatments, sends prep and aftercare from clinic guidelines, and routes clinical concerns to nursing staff.
CallerI want to talk to someone about laser hair removal. Do I need a consult first?
CallerI had filler done Tuesday and one side still looks swollen. Is that normal?
CallerHow far apart should my appointments be for the skin series?
Warm transfer: When a client reports unusual swelling, pain or skin colour changes after a treatment, the agent warm-transfers to the nurse on duty.
Consultations and treatments