What the agent handles
- Books manicures and pedicures
- Books group and bridal parties
- Handles fix and repair requests
- Answers service length and pricing
- Sends reminder texts
Books manicures, pedicures and gel or acrylic sets by technician and time needed, and handles group bookings for bridal parties.
CallerCan I get a gel mani and a pedi together this afternoon?
CallerMy gel is lifting after four days, can I come in for a fix?
CallerWe're a bridal party of six, can you take us all at once on Saturday?
Warm transfer: When a client calls about redness or a possible infection after a service, the agent warm-transfers to the owner.
Nail appointments and group bookings