What the agent handles
- Answers ready times and hours
- Books alteration fittings
- Takes rush requests
- Handles lost ticket pickups
- Quotes wedding dress cleaning
Answers ready-time, hours and pricing questions, books alteration fittings, and handles the urgent it's-for-tomorrow calls.
CallerI need my suit pressed by tomorrow morning for a funeral. Is that possible?
CallerDo you hem dress pants? And how long does it take?
CallerI lost my ticket, can I still pick up my shirts?
Warm transfer: When a customer calls about a damaged or missing garment, the agent warm-transfers to the owner.
Alteration fittings and rush orders