What the agent handles
- Checks equipment availability
- Takes rental reservations
- Books delivery and pickup
- Extends active rentals
- Logs breakdowns for service
Checks equipment availability, takes reservations for tools and heavy machinery, and handles delivery, extension and breakdown calls.
CallerDo you have a mini excavator free this weekend? I'm digging for a pool.
CallerThe skid steer won't start and I'm stuck on a job site.
CallerI need to keep the scissor lift two more days, is that okay?
Warm transfer: When a machine breaks down on a job site, the agent warm-transfers to the service shop to send a mechanic or a swap unit.
Equipment rentals and deliveries