What the agent handles
- Qualifies renovation leads
- Books site visits and estimates
- Explains the permit process generally
- Gives job schedule updates
- Takes change order requests
Qualifies renovation leads by scope, budget and timing, books site visits, and keeps active clients posted on schedules and trades.
CallerWe want to redo the whole kitchen and take out a wall. Is that something you do?
CallerThe drywallers didn't show today. Is anyone coming?
CallerDo we need a permit for a basement apartment or do you handle that?
Warm transfer: When a current client calls about a problem on site, like a delay or an unexpected cost, the agent warm-transfers to their project manager.
Site visits and estimates