What the agent handles
- Books inspections and estimates
- Triages active leaks
- Arranges emergency tarping
- Collects insurance claim details
- Gives crew scheduling updates
Books roof inspections and replacement estimates, triages active leaks after storms, and collects insurance details for wind and hail claims.
CallerThe wind last night ripped shingles off and now there's water in the upstairs bedroom.
CallerOur roof's about twenty years old. Can someone come look and give us a price?
CallerDo you do flat roofs? It's for a detached garage.
Warm transfer: When a storm leaves a caller with water coming in, the agent warm-transfers to the on-call crew lead to arrange a tarp.
Roof inspections and estimates