What the agent handles
- Books in-home measures
- Books showroom appointments
- Answers product suitability questions
- Schedules installation crews
- Confirms install dates by text
Books showroom visits and in-home measures, answers product suitability questions, and schedules installs around other renovation work.
CallerWe need new floors on the main level, can someone come measure?
CallerIs vinyl plank okay in a basement? It gets a little damp down there.
CallerOur install was booked for Monday but I haven't heard anything.
Warm transfer: When a customer calls about a problem with a recent install, like lifting boards or gaps, the agent warm-transfers to the installation manager.
Measures, showroom visits and installs