What the agent handles
- Books in-home consultations
- Explains product options
- Logs warranty service calls
- Schedules installation dates
- Answers rebate questions
Books in-home consultations and measures, explains product and rebate questions from the company's own info, and logs service calls for drafty or broken units.
CallerThere's frost on the inside of our windows every morning. Is that the window or something else?
CallerOur patio door won't lock anymore. Do you repair or just replace?
CallerAre there any rebates for energy-efficient windows right now?
Warm transfer: When a homeowner is ready to review a quote and sign, the agent warm-transfers to their sales consultant.
Consultations, measures and installs