What the agent handles
- Books basement inspections
- Triages active water issues
- Explains repair options plainly
- Books sump pump service
- Takes pre-sale inspection requests
Books basement inspections for leaks and cracks, triages active water, and explains the difference between interior and exterior fixes in plain terms.
CallerEvery time it rains, water comes in along the back wall of the basement.
CallerThere's a crack in the foundation and it looks bigger than last year.
CallerOur sump pump is running constantly. Should I be worried?
Warm transfer: When a caller's basement is actively flooding or the sump pump has failed, the agent warm-transfers to the on-call crew.
Inspections and estimates