What the agent handles
- Takes quote requests
- Answers order status calls
- Routes supplier and vendor calls
- Takes job applicant enquiries
- Emails drawing submission instructions
Takes quote requests and order status calls for plants and fabrication shops, and routes supplier, customer and job applicant calls to the right department.
CallerWe need a quote on two hundred brackets, I can send the drawing over.
CallerWhere's our order? It was supposed to ship Tuesday.
CallerI'm calling about the general labour posting, are you still hiring?
Warm transfer: When a customer calls about a quality problem with a shipment, the agent warm-transfers to the quality manager.
Plant tours and sales meetings