What the agent handles
- Books grooms by breed and size
- Books daycare and boarding stays
- Collects vaccine records
- Gives pickup-ready updates
- Explains matting and pricing policies
Books grooms by breed and coat, schedules daycare and boarding stays, and handles pickup-time and vaccine-record questions.
CallerMy doodle is badly matted. Can you fit him in this week?
CallerDo you have room for boarding over Christmas? Two small dogs.
CallerIs Bella done yet? I can grab her on my lunch break.
Warm transfer: When an owner calls because their pet came home with a nick or seems unwell after a groom, the agent warm-transfers to the manager.
Grooms, daycare and boarding stays