What the agent handles
- Takes charter and fly-in bookings
- Explains weight and baggage limits
- Shares weather delay updates
- Books scenic flights
- Emails trip details
Books charter, scenic and fly-in trips, explains weight and baggage limits, and keeps passengers updated when the weather changes plans.
CallerWe're a group of four going to a fishing lodge in July, can you fly us in?
CallerIs our flight still going this morning? It looks pretty foggy.
CallerHow much gear can each person bring? We've got a canoe too.
Warm transfer: When weather cancels a flight and passengers need to rework their connections, the agent warm-transfers to the dispatcher.
Charters, fly-in trips and scenic flights