What the agent handles
- Quotes charters by trip details
- Collects headcount and itinerary
- Books wedding and event shuttles
- Answers accessibility questions
- Coordinates trip-day pickups
Quotes charters for school trips, weddings, teams and tours, collects dates, headcounts and routes, and handles trip-day coordination calls.
CallerWe need a coach to take the hockey team to a tournament in Sudbury.
CallerWhat's the difference between a school bus and a coach for a wedding shuttle?
CallerOur group's at the pickup spot and the bus isn't here.
Warm transfer: When a group is waiting at a pickup point and the bus hasn't arrived, the agent warm-transfers to dispatch.
Charters and shuttles