What the agent handles
- Takes load and quote requests
- Routes driver calls to dispatch
- Logs breakdowns and delays
- Takes driver applications
- Answers broker rate calls
Transport and logistics
AI voice agent for Trucking and freight
Takes load bookings and quote requests, answers driver and broker calls, and gets breakdowns and delays to dispatch around the clock.
CallerI'm broken down on the highway with a reefer load, I need someone now.
CallerDo you run to the States? I've got a full truckload out of Winnipeg.
CallerI'm calling to follow up on my driver application.
Where calls go
DispatchSafety and complianceRecruitingBillingMaintenance
Warm transfer: When a driver calls in with a breakdown, accident or load issue, the agent warm-transfers to the dispatcher on shift.
What it books
Loads and pickups