What the agent handles
- Answers shipment status questions
- Takes freight quote details
- Books pickups and deliveries
- Routes carrier and dock calls
- Emails tracking updates
Transport and logistics
AI voice agent for Logistics
Answers shipment status and pickup requests, takes freight quote details, and routes carrier, customer and warehouse calls without a bottleneck at reception.
CallerOur shipment was supposed to be here this morning and the customer's waiting on it.
CallerI need a quote to move four pallets from Toronto to Halifax next week.
CallerI'm a driver at your dock door and nobody's answering at receiving.
Where calls go
DispatchCustomer serviceWarehouseCarrier relationsBilling
Warm transfer: When a customer calls about a missed delivery or damaged freight, the agent warm-transfers to the customer service rep on that account.
What it books
Pickups, deliveries and dock appointments