What the agent handles
- Books moving estimates
- Reserves moving dates
- Answers packing and supply questions
- Explains valuation and coverage
- Gives crew arrival updates
Books in-home or video estimates, locks in moving dates, and handles the day-before and moving-day calls from anxious customers.
CallerOur closing is the thirtieth and we still don't have movers. Please tell me you have something.
CallerDo you move pianos? It's an upright.
CallerThe truck was supposed to be here at eight, it's nine thirty.
Warm transfer: When a customer calls on moving day because the crew is late or something is damaged, the agent warm-transfers to dispatch.
Estimates and moving dates