What the agent handles
- Books scheduled and airport rides
- Takes limo and event bookings
- Confirms pickup addresses
- Logs lost and found items
- Texts driver and vehicle details
Books airport runs, scheduled rides and limo hires, takes pickup details carefully, and handles lost item and complaint calls.
CallerI need a cab to the airport at four-thirty tomorrow morning.
CallerWe're looking for a limo for prom, how many people does it fit?
CallerI left my phone in the back of one of your taxis about an hour ago.
Warm transfer: When a passenger is still waiting past their booked pickup time and has a flight to catch, the agent warm-transfers to the dispatcher.
Rides, airport transfers and limo hires