What the agent handles
- Books cars, vans and trucks
- Explains deposit and licence requirements
- Extends active rentals
- Notes late arrivals for the counter
- Sends booking confirmations by text
Takes reservations for cars, vans and moving trucks, answers deposit, mileage and driver age questions, and handles extensions without tying up the counter.
CallerI need a cargo van Saturday morning for a move. Do you have one?
CallerMy flight got delayed and I won't make it before you close, can someone hold my car?
CallerWhat do I need to bring? Like, can I use a debit card or does it have to be credit?
Warm transfer: If a renter calls to report an accident or breakdown in a rental, the agent warm-transfers to the branch manager with the agreement number ready.
Vehicle reservations and pickup times