What the agent handles
- Books seasonal tire changeovers
- Checks sizes and pricing on hand
- Looks up tire storage records
- Fits in same-day flat repairs
- Sends changeover reminder texts
Handles the spring and fall changeover rush, booking tire swaps, answering which sizes are in stock and reminding customers when their stored set is ready.
CallerI need my winters put on before the snow hits this weekend, what have you got?
CallerI've got a nail in my tire and the light's on. Can you patch it today?
CallerI think you're storing my tires? I honestly don't remember which location.
Warm transfer: If a fleet manager calls to set up tire changes for a dozen work vans, the agent warm-transfers them to the commercial accounts lead.
Tire changeovers, installs and repairs