What the agent handles
- Books test drives and appraisals
- Answers inventory and pricing questions
- Schedules service and recall work
- Takes trade-in details for sales
- Texts directions and appointment reminders
Answers the sales and service lines, books test drives and service visits, and gets serious buyers to a salesperson while they're still interested.
CallerHi, I saw a grey SUV on your website yesterday, is it still on the lot?
CallerMy check engine light just came on and I'm doing the highway tomorrow, can you fit me in?
CallerUm, I got a recall letter in the mail but I don't know what I'm supposed to do with it.
Warm transfer: When a buyer says they're ready to put a deposit down today, the agent warm-transfers them to the sales manager with the vehicle and trade details already passed along.
Test drives, trade-in appraisals and service appointments