What the agent handles
- Collects date, headcount and budget
- Sends menus and packages
- Books tastings and consultations
- Notes dietary and allergy needs
- Confirms final counts before events
Collects event dates, headcounts and dietary needs, sends menus, and books tastings and consultations for weddings, offices and private events.
CallerWe need lunch for thirty people at the office on Thursday. Is that enough notice?
CallerWe're getting married in June and want to set up a tasting.
CallerHalf our guests are vegetarian and a few need halal, can you handle that?
Warm transfer: When a client calls on event day because the food hasn't arrived or something's gone wrong, the agent warm-transfers to the operations lead.
Tastings, consultations and event orders