What the agent handles
- Books rooms and quotes rates
- Answers amenity and pet policies
- Modifies and cancels reservations
- Takes group and wedding enquiries
- Relays guest requests to departments
Hospitality and food
AI voice agent for Hotels
Takes room reservations and rate enquiries, answers amenity and policy questions, and passes guest requests to the front desk, housekeeping and maintenance.
CallerDo you have a king room with a pull-out for this Friday and Saturday?
CallerIs your pool open this weekend? And is breakfast included?
CallerWe're booking rooms for a wedding, around twenty of them. Who do I talk to?
Where calls go
Front deskReservationsGroup salesHousekeepingMaintenance
Warm transfer: When a guest calls from their room with a problem like no heat or a noisy neighbour, the agent warm-transfers to the front desk.
What it books
Room reservations and group blocks