What the agent handles
- Checks availability and rates
- Takes booking requests
- Sends directions and check-in details
- Answers pet and guest limits
- Logs maintenance issues from guests
Answers availability and rate questions for cottages, cabins and chalets, takes booking requests, and sends directions, check-in details and house rules.
CallerIs the lakefront cabin free over the long weekend in August?
CallerWe're here but the lockbox code isn't working and it's getting dark.
CallerCan we bring our dog? He's big but really well behaved.
Warm transfer: When guests are locked out, lose power or hit a plumbing problem during their stay, the agent warm-transfers to the on-call caretaker.
Cottage and cabin stays