What the agent handles
- Takes reservations and changes
- Answers menu and allergy questions
- Books large parties and events
- Handles lost-and-found calls
- Texts reservation confirmations
Takes reservations, answers menu, allergy and hours questions from the restaurant's own info, and books large parties without pulling staff off the floor.
CallerCan I get a table for six tonight around seven?
CallerDo you have gluten-free options? My daughter has celiac.
CallerI think I left my jacket there last night, the navy one?
Warm transfer: When a caller wants to book a private event or a full buyout, the agent warm-transfers to the events coordinator or the manager on duty.
Reservations and private events