What the agent handles
- Books new patient intakes
- Schedules regular adjustments
- Explains the first-visit process
- Answers benefits coverage questions
- Sends intake forms by email
Keeps the adjustment schedule full, books first visits with the longer intake time they need, and answers coverage questions from the clinic's own policies.
CallerMy neck locked up this morning and I can't turn my head. Anything open today?
CallerWhat happens at the first appointment? Do I need X-rays?
CallerCan I come in twice this week instead of once? I've got a tournament.
Warm transfer: If a caller describes numbness, weakness or pain after a fall, the agent warm-transfers to the chiropractor to decide whether they should come in or be seen elsewhere.
Initial assessments and adjustments