What the agent handles
- Books by therapist and technique
- Explains direct billing and receipts
- Answers gift card questions
- Applies the late cancellation policy
- Sends intake forms before visits
Books sessions by therapist, length and technique, and explains receipts and direct billing so clients can claim their benefits without a string of emails.
CallerDo you have any sixty-minute deep tissue spots left this Saturday?
CallerCan you bill my insurance directly or do I pay and send in the receipt?
CallerI'm twenty-eight weeks pregnant, is massage okay? Do you have someone for that?
Warm transfer: When a client calls with a complaint about a session, the agent warm-transfers to the clinic owner rather than just taking a message.
Massage appointments