What the agent handles
- Books hygiene and emergency visits
- Registers new patients
- Answers insurance and billing questions
- Fills cancellations from the waitlist
- Sends appointment reminders by text
Books cleanings, checkups and emergency visits, answers insurance and new-patient questions, and fills last-minute openings from the cancellation list.
CallerI cracked a molar on a popcorn kernel and it's killing me. Do you have anything today?
CallerAre you accepting new patients? We just moved here.
CallerUm, I got a text about a recall? Does that mean something's wrong with my teeth?
Warm transfer: When a patient calls with facial swelling or a fever after a procedure, the agent warm-transfers to the dentist or hygienist on duty.
Cleanings, checkups and emergency appointments